Hosted by Laurent A. Voivenel, a seasoned hotelier with three decades of experience, Hospitality Decoded is your go-to podcast for deep insights into the world ...
Why People are the Heart of Hospitality by Laurent A. Voivenel
We all know that hotels don’t run on rooms and technology alone - they run on people.In an era where technology is transforming every aspect of our industry - from AI-driven guest services to automated operations - it is our people who bring warmth, intuition, and authenticity to every stay. The strength of a hotel is not just in its design, brand, or digital systems, but in the leadership, training, and culture that empower its teams.At Swiss-Belhotel International, we place people at the heart of our business strategy. Through Swiss-Belacademy, we equip our teams with the skills and leadership training needed to excel, cultivate a performance-driven culture and blend innovation with personalisation.#SwissBelhotelInternational #SwissBelhotel #Swissbelhotelme #LaurentVoivenel #PeopleFirst #HotelInvestment #TalentDevelopment
Hosted by Laurent A. Voivenel, a seasoned hotelier with three decades of experience, Hospitality Decoded is your go-to podcast for deep insights into the world of hospitality. From operational excellence and human capital to industry disruptions and the future of travel, this podcast unpacks the latest trends and strategies shaping the sector. While technology and AI continue to evolve, Laurent believes that people will always remain at the heart of hospitality. Tune in for expert knowledge and thought-provoking perspectives on the ever-changing hotel landscape.
Portugal