Welcome to HospitalityMD, where Hospitality is Everyone's Business! Join podcast host Kyle Allison each week to hear inspiring stories of hospitality in action ...
The PM Shift: Secrets Hotels Don't Want You To Know - Live Stream Reaction
This episode was streamed and recorded LIVE on YouTube and LinkedIn!
Tom and Greg reacted to a YouTube shorts video regarding Secrets that Hotels Don't Want Guests to Know. We debunked her secrets and gave some secrets of our own!
Be sure to subscribe to our YouTube channel to join in on the conversation LIVE every Tuesday and Thursday at 8:30pm Central.
www.solo.to/hospitalitymd
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1:05:23
How Toxic Positivity Leads to BURNOUT with Josh Schreib
Leaving Hospitality? The constant pressure to present oneself in a positive light and the expectation to always be "on" and productive can be overwhelming and lead to feelings of inadequacy and burnout.
The constant sharing of success stories and positive experiences can create a sense of unrealistic expectations and a pressure to constantly achieve more, leading to burnout. Toxic positivity leads lack of empathy and understanding for others who may be going through a difficult time, creating a culture of invalidation and dismissiveness towards negative emotions.
Be sure to catch our live show The PM Shift on Tuesdays and Thursdays on YouTube!
www.solo.to/hospitalityMD
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1:01:26
Top 10 Reasons to Stay at a Hotel Instead of a Vacation Rental - The PM Shift 1.10.23
Here is our live stream discussion on the top 10 reasons to stay at a hotel instead of a vacation rental on your next trip. From luxurious amenities to around-the-clock service, hotels offer a level of convenience and comfort that vacation rentals simply can't match. Plus, with so many hotels to choose from, you can find the perfect fit for your budget and travel style. Don't miss out on the benefits of staying at a hotel on your next vacation.
Be sure to tune in every Tuesday and Thursday at 8:30pm Central on YouTube and LinkedIn for our Live Show: The PM Shift with HospitalityMD.
www.solo.to/hospitalitymd
That's That (Sting) by Twin Musicom is licensed under a Creative Commons Attribution 4.0 license. https://creativecommons.org/licenses/...
Artist: http://www.twinmusicom.org/
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1:11:04
10 Customer Service Predictions for the New Year by Shep Hyken | Reaction Podcast
In this episode, we discuss an article that makes predictions about the future of customer service. The article suggests that customers will become more demanding, companies will prioritize their employees, customer expectations of good service will rise, personalization will become more individualized, some companies will make budget cuts in the wrong areas, phone support is still important, self-service options are growing in popularity, brands will increasingly stand for important causes, customers will prioritize doing business with companies they trust, and customer support will become a key source of revenue. Tune in to hear our thoughts on these predictions and how they might impact the way businesses approach customer service.
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56:22
Lessons from the Hotel Industry: Franchise Ownership and Management Keynote Speech College of Dupage
Welcome back to HospitalityMD. Kyle was invited back the speak to students in the hospitality program at the College of Dupage in Illinois. Here he speaks about lessons learned in the hotel industry regarding Franchise Ownership and Management.
Kyle talks about a recent experience at a hotel.
Kyle mentions Dylan, the hotel manager, and praises his abilities.
Kyle recommends getting involved with the hotel, as it is a great learning opportunity.
Kyle discusses their first experience speaking at the college and how they want to elevate their current talk.
Kyle explains that a hotel is a real estate asset with owners and a management company. The management company is responsible for running the hotel and is paid a percentage of the hotel's revenues. The management company is also incentivized based on the hotel's profits.
Kyle discusses the difference between a franchise and a chain hotel. In a franchise, the hotel owner pays a fee and receives support and branding from the franchise company. The franchise company has no ownership in the hotel, but benefits from its success. In a chain hotel, the company owns all the hotels and the management company works for the company.
Kyle discusses the benefits of a franchise for the hotel owner, including support and a recognizable brand. Kyle also discusses the benefits of a franchise for the franchise company, including profits from the hotel's success.
Kyle encourages the audience to think about what type of hotel ownership and management model would be best for them.
Kyle concludes by reiterating the importance of doing a good job in order to attract repeat customers and positive word-of-mouth.
Be sure to check out our live show, the PM Shift on Tuesday and Thursdays on YouTube and LinkedIn
Welcome to HospitalityMD, where Hospitality is Everyone's Business! Join podcast host Kyle Allison each week to hear inspiring stories of hospitality in action from people at all levels of hotels & hospitality. This is the hospitality podcast where you can LEARN and be INSPIRED. It is our pleasure to serve you.
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