Dive into the evolving definition of luxury in today's rapidly changing world. Hosted by Carlota Rodben, author of acclaimed industry book "Beyond Luxury: The P...
From Ballerina to Best-selling Author, to Podcaster, and 2x Founder (Part 2): How to make rejection your biggest superpower!
Finally, I am sharing my story!
A Global Journey
• I’ll share how moving 17 times by age 27 shaped my identity as a global citizen and polyglot.
Breaking into Luxury
• Pivoting from international relations to diving headfirst into the beauty and luxury industry despite facing a ton of rejection.
• Writing Beauty as it Is at age 22, interviewing top beauty leaders, and opening unexpected doors.
Building Innovation
• My time at Chanel, where I created and led an innovation team that merged technology, experience and luxury in new ways.
Redefining Luxury
• During the pandemic, I authored Beyond Luxury: The Promise of Emotion, exploring how luxury could evolve in a rapidly changing world.
Entrepreneurial Leap
• In 2023, I took a leap of faith, leaving Chanel to pursue entrepreneurship, driven by my vision to transform the luxury industry.
Want to stay ahead of the curve? Sign up for our Weekly Beyond Luxury Substack and follow us on Instagram, TikTok, and LinkedIn for even more insights and inspiration.
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22:34
From Ballerina to Best-selling Author, to Podcaster, and 2x Founder (Part 1): How to make rejection your biggest superpower!
In this episode of the Beyond Luxury Podcast, I, Carlota Rodben, share my unconventional life journey that brought me to the luxury world. Growing up as a “third-culture kid” and dancing ballet around the globe, my path has been anything but predictable. I open up about how I broke into the industry by publishing my first book at age 22 and second by 26, turning rejection and owning my own path into a powerful catalyst for success.
Now, as an entrepreneur, I’m on a mission to redefine what luxury means—blending innovation, emotion, and identity to shape the future of the industry. From navigating a global upbringing to taking bold leaps of faith, this is a story of resilience, serendipity, and the power of embracing the unknown. Don’t miss this inspiring episode that invites you to rethink luxury and the opportunities it holds for the future.
Want to stay ahead of the curve? Sign up for our Weekly Beyond Luxury Substack and follow us on Instagram, TikTok, and LinkedIn for even more insights and inspiration.
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22:09
Submarine AI, David Klingbeil (Part 2): How AI can enhance your creativity instead of destroying it!
In this episode, we dive into the exciting world of AI and its transformative potential for the luxury industry with David Klingbeil.
AI and the Luxury Industry
• AI has been around for decades, but its recent surge in power and accessibility now allows luxury brands to leverage it at scale.
• Luxury executives are no longer questioning whether AI is important, but rather how to apply it meaningfully within their businesses.
• Platforms like Submarine AI provide a structured approach to trend analysis, helping brands quickly access valuable insights without wading through vast amounts of unstructured data.
Creativity and Emotional Connection
• AI tools can inspire creative work by surfacing trends and insights, but they don’t replace the emotional connection that defines the luxury industry’s unique appeal.
• With AI, unexpected trends—such as “fragrance maxing”—can be uncovered, enabling luxury brands to tap into grassroots consumer behaviors for more impactful campaigns.
Next-Generation Leaders
• The next generation of luxury leaders is not just tech-savvy but entrepreneurial, eager to use AI and other technologies to disrupt and innovate in fresh, meaningful ways.
Want to stay ahead of the curve? Sign up for our Weekly Beyond Luxury Substack and follow us on Instagram, TikTok, and LinkedIn for even more insights and inspiration.
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23:31
Submarine AI, David Klingbeil (Part 1): How AI can enhance your creativity instead of destroying it!
In this episode, we dive into the exciting world of AI and its transformative potential for the luxury industry with David Klingbeil, founder of Submarine AI. We explore how AI is not just about data but about unlocking powerful insights that drive creativity and strategic decision-making. David shares his vision of AI as a tool to enhance—not replace—human creativity, showing how it helps luxury brands stay ahead by quickly identifying emerging trends.
David also highlights the incredible potential of the next generation of luxury leaders, who are already harnessing AI to build more innovative and emotionally connected brand experiences. As he explains, AI offers a unique opportunity to blend data-driven insights with emotional storytelling, creating unparalleled opportunities for growth and connection. Don’t miss this engaging conversation on how AI is shaping the future of luxury and why now is the perfect time to embrace this transformative technology.
Want to stay ahead of the curve? Sign up for our Weekly Beyond Luxury Substack and follow us on Instagram, TikTok, and LinkedIn for even more insights and inspiration.
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35:58
CX Powerhouse Christophe Caïs (Part 2): Empathy is the #1 quality you need to become a top sales person!
In this episode, we dive into the ever-evolving world of luxury retail with Christophe Caïs, CEO of CXG, a leading consulting firm specializing in customer experience.
Signature Experience
Luxury purchases are more emotionally driven than other purchases.
Emotional intention is key to creating memorable experiences that leave lasting impressions.
Employee satisfaction results from effective training, coaching, and a supportive ecosystem.
NPS (Net Promoter Score)
NPS is a useful but over-relied-upon metric; it doesn’t solve CX issues alone.
Brands must actively follow up with customers to address concerns.
A variety of indicators, beyond NPS, are needed for meaningful CX improvement.
Sustainability
Historically, luxury consumers assumed ethical sourcing and ignored sustainability concerns.
A new generation of consumers demands perfection in sustainability.
Brands must fully commit to sustainability, as consumers now expect accountability and progress.
AI
AI is widely used in supply chains and marketing for hyper-personalization.
Integration into CX is slow but has the potential to create tailored training programs.
AI should simplify retail staff tasks and reduce complexity to improve efficiency and bandwidth.
Want to stay ahead of the curve? Sign up for our Weekly Beyond Luxury Substack and follow us on Instagram, TikTok, and LinkedIn for even more insights and inspiration.
Dive into the evolving definition of luxury in today's rapidly changing world. Hosted by Carlota Rodben, author of acclaimed industry book "Beyond Luxury: The Promise of Emotion," the podcast aims to challenge conventional notions of luxury by exploring its intersections with society, technology, experience, and sustainability.
The podcast extends Carlota's book and goes beyond it by inviting thought leaders from various sectors like fashion, beauty, wellness, travel, hospitality, art, and technology to continue the conversation.
Join and be a part of creating the future of luxury!
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