There are so many little things that go into owning, running, and growing a hotel. Learn alongside Josh Ramsey - founder of Prosper Hotels - as he chats with ho...
Always Be Closing...Relationships: The Art of Hotel Sales with Mike Hoelscher
Ever wonder what it really takes to sell hotel rooms? Go beyond the booking with Mike Hoelscher, Area Director of Sales with Commonwealth Hotels, as he shares the secrets to success in this ever-evolving industry. From dialing for dollars to building lasting relationships, Mike reveals the human side of hotel sales and why empathy and curiosity are key to winning over clients. Tune in for insights on navigating the changing landscape of hospitality and discover how the best salespeople are more than just closers – they're detectives, community builders, and genuine caretakers.
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46:59
Storytelling and Community: The Key Ingredients for Successful Hotel Design with Joseph Cicora
In this episode of Unpacking the Hotel Business, Josh talks with Joe Cicora, National Business Development Leader at DLR Group, to explore the fascinating world of hospitality design.Joe shares insights into DLR Group's unique approach to crafting memorable hotel experiences, from their "muse-driven" design philosophy to their emphasis on storytelling and community connection. Josh and Joe also discuss the evolving needs of hotel guests and how DLR Group is adapting to create spaces that resonate with today's travelers.Join us as we delve into:The power of storytelling in hospitality designHow to create a sense of place and community in hotelsThe evolving trends in the hospitality industryThe importance of designing from the "inside out"Joe's unique journey from baseball coaching to hotel development
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35:55
The Historian's Lens: Uncovering Hospitality's Rich Past with Mark Young
In this episode, Josh unpacks the hotel business from a historical perspective with Mark Young, Archivist Historian at the Conrad N. Hilton College at the University of Houston. Discover the origins of iconic brands, the impact of technological advancements, and the enduring spirit of hospitality that has spanned centuries.
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32:19
Beyond Transactions: Building Relationships for Long-Term Hotel Success with Jen Kahl
Join Josh as he chats with Jen Kahl, Area Director of Sales with White Lodging. Jen is the dynamic sales leader behind the Whiskey Row Hotel Collection in Louisville and shares her non-traditional approach to sales, emphasizing the importance of emotional intelligence, building genuine relationships, and empowering her team to create unforgettable guest experiences.
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42:35
Unpacking Hotel Ownership, Branding & Value Creation with Jemel Jones
In this episode of Unpacking the Hotel Business, Josh interviews Jemel Jones, Chief Operating Officer at Phoenix American Hospitality. Jemel shares his journey in the hospitality industry, starting as a valet and working up to COO. He discusses the different types of hotel ownership models and the benefits of the owner-operator model. Jemel also shares his insights on creating value for hotel investors, including focusing on the product, pricing, profitability, and market opportunities.
There are so many little things that go into owning, running, and growing a hotel. Learn alongside Josh Ramsey - founder of Prosper Hotels - as he chats with hotel friends about what makes this business so unique.
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