Nudge

• 7 marketing psychology tips you can apply today

  Join the Nudge Unit: https://maven.com/nudge-unit/course-cohort Why does a $5 Uber voucher turn angry customers into loyal fans? In this episode, Eva van den Broek and Tim den Heijer share actionable insights from their book The Housefly Effect, revealing seven marketing psychology tips you can use to grow your business.  You’ll learn: How scarcity drives demand, from pineapple rentals to volume-limited products. Why a $5 apology voucher boosted Uber’s revenue (feat. reciprocity principle). How Tropicana’s rebrand taught marketers a costly lesson about habits. Why "95% fat-free" yoghurt sells better than "5% fat" (feat. framing effect). The clever way airlines manage flight-time expectations to keep customers happy. ---- Get the book: https://bedfordsquarepublishers.co.uk/book/the-housefly-effect Sign up to my newsletter: https://www.nudgepodcast.com/mailing-list Connect on LinkedIn: https://www.linkedin.com/in/phill-agnew-22213187/ Watch Nudge on YouTube: https://www.youtube.com/@nudgepodcast/ ---- Sources: van den Broek, E., & den Heijer, T. (2024). The Housefly Effect. Bedford Square Publishers. Bundesliga study | Brandes, L., & Franck, E. (2012). Social preferences or personal career concerns? Field evidence on positive and negative reciprocity in the workplace. Journal of Economic Psychology, 33(5), 925–939 McFlurry sales boosted by 55% | Walsh, N. (2024). Tune in: How to make smarter decisions in a noisy world. Bedford Square Publishers. Uber $5 apology | Halperin, B., Ho, B., List, J. A., & Muir, I. (2019). Toward an understanding of the economics of apologies: Evidence from a large-scale natural field experiment (No. w25676). National Bureau of Economic Research. https://doi.org/10.3386/w25676 Berger, J. (2013). Contagious: Why things catch on. Simon & Schuster. Gu, Y., Botti, S., & Faro, D. (2013). Turning the page: The impact of choice closure on satisfaction. Journal of Consumer Research, 40(2), 268–283.  Martin, S. J. (2024). Influence at work: Capture attention, connect with others, convince people to act. [Paperback]. Economist Edge. Yuan, Y., Liu, T. X., Tan, C., Chen, Q., Pentland, A., & Tang, J. (2020). Gift contagion in online groups: Evidence from WeChat red packets.

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  27:29
• Tiny nudges that can drastically improve your life

  Join the Nudge Unit: https://maven.com/nudge-unit/course-cohort Can tiny nudges dramatically change our behaviour? In this episode, Eva van den Broek and Tim den Heijer explore the subtle yet powerful psychological tools that influence daily decisions, often without us realising it.  You’ll learn: Why doubling the size of a plate made kids eat 41% more (feat. the Delboeuf illusion). Why Schiphol Airport painted a fly in the urinals (“The Housefly Effect”). The role of defaults in organ donation, student loans, and fast food orders. How loss aversion turned teachers into top performers, improving student grades by 10%. Why IKEA sell cheap ice cream (feat. the peak-end rule). ---- Get the book: https://bedfordsquarepublishers.co.uk/book/the-housefly-effect Sign up to my newsletter: https://www.nudgepodcast.com/mailing-list Connect on LinkedIn: https://www.linkedin.com/in/phill-agnew-22213187/ Watch Nudge on YouTube: https://www.youtube.com/@nudgepodcast/ ---- Sources: Carmon, Z., & Kahneman, D. (1996). The experienced utility of queuing: Experience profiles and retrospective evaluations of simulated queues. Dai, H., Milkman, K. L., Hofmann, D. A., & Staats, B. R. (2015). The impact of time at work and time off from work on rule compliance: The case of hand hygiene in health care. Journal of Applied Psychology, 100(3). Holden, S. S., Zlatevska, N., & Dubelaar, C. (2016). Whether smaller plates reduce consumption depends on who’s serving and who’s looking: A meta-analysis. Journal of the Association for Consumer Research, 1(1), 134. Kahneman, D., Fredrickson, B. L., Schreiber, C. A., & Redelmeier, D. A. (1993). When more pain is preferred to less: Adding a better end. Psychological Science, 4(6), 401–405. https://doi.org/10.1111/j.1467-9280.1993.tb00589.x Kaur, S., Kremer, M., & Mullainathan, S. (2015). Self-control at work. Journal of Political Economy, 123(6), 1227–1277. Levitt, S. D., List, J. A., Neckermann, S., & Sadoff, S. (2016). The behavioralist goes to school: Leveraging behavioral economics to improve educational performance. American Economic Journal: Economic Policy, 8(4), 183–219. van den Broek, E., & den Heijer, T. (2024). The Housefly Effect. Bedford Square Publishers.

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  30:01
• Introducing: Nudge Unit

  Join the Nudge Unit: https://maven.com/nudge-unit/course-cohort

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  11:20
• Why most bestselling business books are BS

  Business books are everywhere, offering seemingly simple solutions to complex problems—but are they truly helpful? In this episode, Alex Edmans explores the biases that make us fall for oversimplified advice and why many popular business books fail to deliver. You’ll learn: How black-and-white thinking fuels the success of books like Dr. Atkins’ Diet Revolution and Start With Why. Why confirmation bias leads us to believe unproven claims (feat. Simon Sinek’s “Why” theory). The dangers of ignoring nuance, such as in Angela Duckworth’s Grit and Malcolm Gladwell’s 10,000-hour rule. Real-world examples of flawed reasoning, from the London Marathon tragedy to corporate missteps. How to critically evaluate the advice offered in bestsellers and avoid falling for universal “truths.” ---- Download the Reading List: https://nudge.kit.com/readinglist Sign up to my newsletter: https://www.nudgepodcast.com/mailing-list Connect on LinkedIn: https://www.linkedin.com/in/phill-agnew-22213187/ Watch Nudge on YouTube: https://www.youtube.com/@nudgepodcast/ Alex’s book May Contain Lies: https://maycontainlies.com/ ---- Sources:  Edmans, A. (2024). May contain lies: How stories, statistics, and studies exploit our biases—and what we can do about it. University of California Press. Atkins, R. C. (1972). Dr. Atkins' diet revolution: The high calorie way to stay thin forever. New York: Bantam Books. Seidelmann, Sara B. et al. (2018): ‘Dietary carbohydrate intake and mortality: a prospective cohort study and meta-analysis’, Lancet Public Health 3, E419–E428 DeLosh, Edward L., Jerome R. Busemeyer and Mark A. McDaniel (1997): ‘Extrapolation: the sine qua non for abstraction in function learning’, Journal of Experimental Psychology: Learning, Memory, and Cognition 23, 968–86. Fisher, Matthew and Frank Kiel (2018): ‘The binary bias: a systematic distortion in the integration of information’. Psychological Science 29, 1846–58 Sinek, S. (2009). Start with why: How great leaders inspire everyone to take action. Portfolio. Gladwell, M. (2008). Outliers: The story of success. Little, Brown and Company. Duckworth, A. (2016). Grit: The power of passion and perseverance. Scribner.

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  27:06
• Can 10,000 hours of practice make you great?

  I explore the truth behind the famous 10,000-hour rule, popularized by Malcolm Gladwell. Today, Prof Alex Edmans uncovers why the rule persists despite its flaws and dives into the psychological biases that make misinformation so believable. You’ll learn: Why the 10,000-hour rule isn’t as universal as it seems (feat. insights from Alex Edmans). How confirmation bias shapes beliefs—from the Atkins diet to Deepwater Horizon.  The dangers of narrative fallacy in explaining success (feat. 1975 Barry Staw study). Real-world examples of misinformation, from Belle Gibson’s cancer cure claims to Volkswagen’s diesel scandal. A simple mental trick to fight confirmation bias and save yourself from misleading ideas. ---- Download the Reading List: https://nudge.kit.com/readinglist Sign up to my newsletter: https://www.nudgepodcast.com/mailing-list Connect on LinkedIn: https://www.linkedin.com/in/phill-agnew-22213187/ Watch Nudge on YouTube: https://www.youtube.com/@nudgepodcast/ Alex’s book May Contain Lies: https://maycontainlies.com/ ---- Sources:  Gladwell, M. (2008). Outliers: The story of success. Little, Brown, and Company. Edmans, A. (2024). May contain lies: How stories, statistics, and studies exploit our biases—and what we can do about it. University of California Press. Kaplan, Jonas T., Sarah I. Gimbel and Sam Harris (2016): ‘Neural correlates of maintaining one’s political beliefs in the face of counterevidence’, Scientific Reports 6, 39589. Wong, Nathan Colin (2015): ‘The 10,000-hour rule’, Canadian Urological Journal 9, 299. Staw, Barry M. (1975): ‘Attribution of the “causes” of performance: a general alternative interpretation of cross-sectional research on organizations’, Organizational Behavior and Human Performance 13, 414–32.

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